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Whether you’re receiving care now or just starting, PlanCare is here to help you understand what’s changing and how to make the most of your funding. From 1st November 2025, the government’s new Support at Home program will replace Home Care Packages, making aged care at home simpler and more flexible.
Navigating aged care can feel overwhelming, especially with these upcoming changes. That’s why we’ve created a free, easy-to-understand guide for older Australians, their families, caregivers and providers.
You’ll find everything you need to know about:
Fill out your details to get your free copy today.
If you’d like to talk to someone, give us a call on 1800 024 000 and our friendly team is always happy to help.
If you’d like to talk to someone, give us a call on 1800 024 000 and our friendly team is always happy to help.
There are two main care management options available: self-management and full-management. Different providers may have different terminology regarding these options; however the core elements are usually very similar. Understanding the differences between these can help you choose the approach that best suits your needs and lifestyle.
In a self-managed model, you (or someone you trust) take responsibility for coordinating your own care. This includes:
Selecting and scheduling your own care workers and servicesManaging your budget and keeping records Directing how your support plan is delivered Liaising with providers as neededSelf-management allows for more control and flexibility, and often lower fees, but requires time, confidence, and a willingness to be more hands-on.
Full management means your aged care provider takes the lead in coordinating your care and services. They handle the day-to-day administration, such as:
Booking and managing support workers and services Processing invoices and managing your budget Ensuring compliance with aged care regulations Monitoring your health and wellbeing through regular check-insThis is ideal for people who prefer a hands-off approach or have complex care needs and want support navigating the aged care system.
Choosing between self- and full-management depends on your personal preferences, capacity, and support network. You can also change models over time if your needs evolve. Still unsure? Give us a call on 1800 024 000 and we can help you decide what’s best for your situation.
Why choose PlanCare
as your funds Partner?
PlanCare enables you to have more choice and control and get more from your funding. We offer you total flexibility on how you receive the support you need. PlanCare enables you to manage your funds, engage your own providers and more.
No hidden Fees
Australia Wide Support
Total Visibility Of Your Funding
Access to a Dedicated Co-Care Partner
Approved providers
Access to our online portal
PlanCare gives you the tools to manage the supports you need. Our online portal allows you to track your spending, with our new Co-Care platform allowing you to roster workers, create tasks, collect worker notes, manage funding and much much more.
Call us on 1800 024 000 to find out how we can help manage your funding, or book your FREE Explainer Session below and a friendly team member will be in touch.
PlanCare will set up all the mandatory government compliance, financial reconciliation, verification of your providers, and monthly reporting tasks that are required for your package.
Once you’re set up, you’re free to engage and schedule verified providers as you need against your Support Plan. If you need support or guidance, our Co-Care Partners are here every step of the way.
After 4 years of managing my mum’s package through another provider, we finally found PlanCare, and we have been totally amazed at the helpfulness, understanding, kindness and empathy that we had not been able to find in another provider.
Giselle (WA)
Wonderfully simple and straightforward plan management, with a personal touch. PlanCare is great for parents of NDIS kids who need a streamlined way to take care of invoices and keep track of spending. Highly recommended.
Cam (VIC)
Really happy with everything that PlanCare has done for us over the last year. Easy communication, prompt payments, and quick replies to emails have made things so much better. Nothing ever seems like too much trouble.
Sophie (NSW)
My husband and I are both on packages that are administered by Plancare. We are more than satisfied with the efficient and friendly way that they conduct the business, and are particularly impressed by the prompt, helpful and friendly way that our Co-Care Partner follows up on all of our queries. PlanCare makes everything so easy, we are proudly part of their community and recommend them without hesitation.
Joan (QLD)
I have had a wonderful time with PlanCare as my chosen package provider as a company specialising in self-management. It is reliable, well aware of legislated uses and prohibitions of government funds and honest, willing to explain exclusions too.
Chris (NSW)
Over the last 14 months, PlanCare have been one of the most consistent, helpful and reassuring supports we have had so far on this journey, and I am incredibly grateful
Meaghan (SA)
Many thanks to PlanCare for the very prompt attention and payment. Thanks for your prompt and efficient attention to this matter.
Patrick (WA)
Have been with PlanCare for 2 years, very professional. Queries and questions answered in a timely manner. Staff very helpful. Would recommend!
Amanda (NSW)
The support from PlanCare is excellent and we are happy to recommend their service. We have found them to be committed to assisting people by being responsive, timely and extremely caring. The PlanCare team listens to understand, and we appreciate their high standards.
Renae (QLD)
PlanCare are easy to contact, professional to deal with, always query a new provider and make prompt payments. I would recommend PlanCare
Julie (SA)
Working closely with PlanCare ONEteam Partner and the Case Managers, has been an outstanding experience. Their dedication is evident in providing the highest quality care to our HCP clients. PlanCare's professionalism and commitment of excellence has greatly enhanced the level of services we have been able to deliver.
Shona (QLD)
I have recently started my own business as a care coordinator & partnered with ONEteam. I have received so much support from them & feel confident knowing that any of my questions or concerns are answered promptly. They take pride in what they do and actually care about the clients.
Jaime (NSW)
