Provider verification

Provider Verification

In order for you to receive support from your chosen providers, they must be verified with PlanCare before any services can be provided. Verification is a fairly quick process if your provider has all the right information at hand.

Why do providers need to be verified?

In order for PlanCare to provide services to you, we broker out support services to providers. As PlanCare is an approved Aged Care provider, PlanCare will only work with providers that share the vision and attributes in providing the best possible client experience and support.

To ensure the providers that PlanCare works with have all the right qualification, skillsets and governance in place, they must be verified. Clients should not seek services from a provider until that provider has been verified. Services can ONLY be paid for once a successful verification has been gained by the provider.

What information does a provider have to supply?

In order to be verified, here’s a checklist of information your provider must supply:

Provider Name including legal ASIC registered name
Provider Contact details including:
- Main contact details
- Contact details of staff working directly with client
- Business contact telephone number
- Business email
- Business address
Valid provider ABN
Professional Indemnity and Public Liability Certificates of Insurance
Valid Police Clearance (within last three years) or valid NDIS Worker Screening Check
Providers must always hold a valid police check where no serious crimes or violations are detailed.
Acceptance of Infectious Control training
Proof of qualifications & certifications

For some services, we are required to collect additional evidence of qualification or suitability, these include:

For the following services, no additional qualifications are required:

Assistance with Daily Living (assisting the client with daily tasks, such as food shopping, social and community participation support)
Gardening
Cleaning
Personal Laundry
Home Maintenance
Home Modifications
Case Management

What happens if the provider doesn't get verified?

If your provider refuses to get verified, unfortunately you cannot use them as a provider. If this happens, you will have to find an alternative provider to provide the services you require. PlanCare works with thousands of pre verified providers, so your Co-Care Partner may be able to help you in providing an alternative provider.

IMPORTANT NOTE: PlanCare cannot make any payment to non verified providers. You must not receive services until the provider has been verified.

How do I start the provider Verification process?

To start the provider verification process, please contact your Co-Care Partner who will trigger the verification process with our Provider Verification team.

Getting your providers verified

How does it work?

Let PlanCare know

Call one of our dedicated Co-Care Partners and given them the details of your new provider.

PlanCare verifies the provider

PlanCare’s Verification team will then contact the provider and ask them to complete the verification process. The provider will complete our online verification process and provide the required verification documents.

Verification outcome

Once all checks have been made and positive verification outcome achieve, you and your provider will be notified. You can then start services.