Loading...
1800 024 000 1800 024 000
When it comes to managing your Support at Home package, one size doesn’t fit all. At PlanCare, we believe in giving you real choice and control - whether you want to take the lead in organising your supports or prefer to have someone handle the details for you.
In this post, we will walk you through the key differences between our Self-Managed and Fully-Managed (Online) service models, including what each option involves, what responsibilities you will have, and how your dedicated Co-Care Partner will support you either way. Our goal is to help you make an informed decision that best fits your needs and lifestyle.
For all PlanCare services, you will be allocated a Co-Care Partner within PlanCare, who will be your dedicated point of contact. There are no exit fees, entry fees, or hidden fees for any of our services.
If you choose to self-manage your Support at Home funds, you will take the lead in organising your supports. Here’s what it involves:
You will be responsible for sourcing, engaging and scheduling the providers you wish to use (including negotiating rates, frequency and details of service), as well as purchasing any required items.
Once you have selected the provider, you will provide us with their contact details. We will then contact the provider to obtain their:
Invoices for providers are paid in 7 business days after approval, and you will have the opportunity to approve or reject invoices before they are paid.
You will be responsible for monitoring your funding and staying in line with your allocated budget and subsidy.
If there are any disputes with your providers over goods or services, you will need to first attempt to resolve them directly with the provider.
Self-managing gives you more flexibility and control, but also means taking on greater responsibility for day-to-day coordination. Don’t worry - we’re still here to support you if you need guidance. Learn more about Self-Managed Support at Home packages.
With our Full-Management (Online) service we take care of the day-to-day administration, so you can focus on what matters most. Here’s what’s included:
Your dedicated Co-Care Partner will handle the process of sourcing, engaging, and scheduling your service providers. They will also negotiate rates and service details based on your preferences, while keeping you informed every step of the way to ensure you maintain choice and control.
All providers are verified by PlanCare to ensure they meet required safety, insurance, and compliance standards.
You and your Co-Care Partner will work together to monitor your spending and ensure it remains within your approved budget and subsidy.
Your Co-Care Partner can assist with purchasing approved goods or services under Support at Home, and will help resolve any issues or disputes with providers on your behalf.
This option is ideal if you’d prefer a more hands-off approach, while still being involved in key decisions about your care and support. Read more about our full care management.
To summarise, here’s a side by side comparison
| Self-Management | Full-Management | |
|---|---|---|
| Who takes the lead | You or your representative | Your Co-Care Partner |
| What about cost? | Lower fees | Higher fees |
| Who is it best for? | Those who want more choice and control | Those with complex needs or who need more support |
No matter if you choose Self-Managed or Fully-Managed (Online), the following responsibilities will apply:
PlanCare is here to support you every step of the way and hope this information helps you feel confident in choosing the service model that best suits your lifestyle and preferences. If you have any questions or need further assistance, please don’t hesitate to contact us on 1800 024 000.
Other topics you might be interested in
Help at home can support you with everyday tasks and personal care. Learn how to access the right care to stay comfortable and independent in...
Support at Home (SAH) is the Australian Government’s new program. It will replace the current Home Care Packages and Short-Term Restorative Care programs...
As we get older, there’s a good chance that we’ll need a little extra help along the way. If you or a loved one are currently receiving aged care, knowing where...