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For your first 12 months with PlanCare, our Platform fee drops from 9.8% to 7%, leaving more of your Support at Home budget for the care you choose. After 12 months, our standard 9.8% fee applies.
No lock-in. No entry or exit fees.
7%
Platform Fee
for your first 12 months
Then our standard 9.8% fee applies.
See how PlanCare’s lower fee could leave more of your budget for care at home.
A lower fee
7%
Platform fee
For your first 12 months,
then our standard 9.8%.
About
$1,290
more available for care*
In your first year,
through lower fees.
Around
15+
extra hours of care*
In your first year,
from the same saving.
More value. More care. More choice.
More time for help at home, personal care or social support, depending on your needs and eligible services.
*Based on about $80,137 annual funding, less 10% for Care Management, with 70% of the remainder spent at the standard price and a $65 hourly care worker rate before the Platform Management fee. Compares 7% with 9.8% and assumes no client contribution. Savings stay available for eligible care. Actual savings vary.
We will talk about your care, explain self-management, and check whether the offer applies to you.
You choose your care workers and services. We will explain the prices and your agreement, with time for you to ask questions.
Your 7% Platform Management Fee runs for 12 months from the service start date in your agreement. Your pricing schedule shows when it returns to 9.8%.
Who can receive the offer?
New to PlanCare and choosing self-management?
The offer is for eligible new Support at Home clients, including those supported by a ONEteam partner, who sign from 2 November 2026 to 31 January 2027.
Let’s check your eligibility
You don’t need to have all the answers. We can talk through the offer together, with your parent’s wishes at the centre.
They stay in charge of their care. You can be part of the conversation.
Let’s talk together
Introductory Offer
Something else on your mind?
We are here to help.
1800 024 000The offer is for new PlanCare Self-Managed Support at Home clients, including those supported by a ONEteam partner, who sign a service agreement between 2 November 2026 and 31 January 2027. It does not apply to Full-Management or NDIS services. Each person can receive the offer once.
Even when you self-manage, PlanCare takes care of the administration and checks that support your care. This includes:
The fee is calculated as a percentage of what your care worker or care business charges and is included in the total service price.
They start on the service start date in your agreement. Your pricing schedule shows your end date. For eligible clients, the offer applies automatically. There's no code or separate application.
Your Platform Management Fee returns to 9.8%, as agreed in your service agreement. We will remind you before your introductory period ends.
The offer does not change the 10% of your quarterly budget set aside for Care Management, or your care worker's or care business's own charges.
If you contribute towards a service, your contribution is calculated on the full service price. A lower price also lowers that contribution for the same service.
No. There is no lock-in and no entry or exit fee. If you leave, we won't recover savings you have already received. Your introductory period ends when your services with PlanCare end.
A temporary pause, such as a hospital stay, does not extend the 12-month introductory period. If you move to full-management, the offer ends when you move, and the prices in your updated service agreement apply.
You can read PlanCare's terms and conditions, or ask our team to send you the terms for this offer and talk you through them.